Refund Policy

At MySQL, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for subscription services purchased through our website.

1. Eligibility for Refunds

Refund requests may be considered under the following conditions:

  • The service was not activated or delivered.
  • The service is technically unusable due to issues originating from our servers.
  • Duplicate payments were made accidentally.
  • The customer experiences continuous technical issues that our support team is unable to resolve within a reasonable timeframe.

2. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

  • The customer changes their mind after activation.
  • Compatibility issues with unsupported devices.
  • Internet connectivity problems on the customer's side.
  • Temporary interruptions caused by third-party services, ISP restrictions, or maintenance.
  • Violation of our Terms of Service.

3. Refund Request Period

All refund requests must be submitted within 7 days of the original purchase date.

4. How to Request a Refund

To request a refund, please contact our support team with:

  • Your order number
  • Registered email address
  • Description of the issue

We aim to respond to all refund requests within 3–5 business days.

5. Refund Processing

Approved refunds will be issued through the original payment method used during purchase. Processing times may vary depending on your payment provider or bank.

6. Trial Services

If a free trial or low-cost trial is offered, customers are encouraged to test compatibility before purchasing a full subscription. Trial purchases may be non-refundable unless required by law.

7. Chargebacks

Customers are encouraged to contact us before initiating chargebacks. Fraudulent or abusive chargebacks may result in suspension of service access.

8. Contact Information

If you have any questions regarding this Refund Policy, please contact:

Organization Information: White Cloud
Business Owner Name: Sujeet Kumar

Organisation Address:
1142b, Mahatma Gandhi Road
Mumbai, Maharashtra 400067
India

Email: info@mysqliptv.online